Refund policy
Last updated July 2026
The simple promise
If your report isn't right, tell us within thirty days and we'll refund it. No forms, no hoops. A keepsake should feel worth keeping, or it shouldn't cost you anything.
If generation fails
If something breaks on our side and we can't make your report, we refund you automatically. You don't need to ask. We'll email you to confirm, and the money usually reaches your card within five to ten business days.
How to ask
Reply to your order email, or write to hello@thestarhour.com with the name on the order. That's all we need.
Gifts
If the report was a gift, the refund goes back to whoever paid. Just let us know who placed the order.
Questions about this page? Write to hello@thestarhour.com.